F108 Privacy Policy – User Information Protection
Last updated: January 2026
This Privacy Policy describes how f108 collects, uses, stores, and protects the personal information of users who register and use our platform. We are committed to safeguarding your privacy at all times, and this document is written in plain language so it is easy to understand for all Malaysian users.
1. Information We Collect
When you register and use the f108 platform, we collect the following categories of information:
Account Information
Includes your full name, email address, phone number, date of birth, and username. This information is required to verify your identity and allow us to manage your account securely.
Device & Browser Information
We collect technical data such as device type, operating system, browser version, IP address, and language settings. This helps us ensure the platform runs smoothly across a range of devices, including the Android and iOS smartphones commonly used by Malaysian users.
Payment Information
We record transaction details including your chosen payment method (such as TNG eWallet or FPX online banking), deposit and withdrawal amounts in MYR, and the date and time of each transaction. We do not store credit or debit card details directly — payment processing is handled through secure payment service providers.
Cookies & Usage Data
We collect information on how you interact with the platform — including pages visited, time spent, buttons clicked, and game preferences. This data is gathered via cookies and similar tracking technologies for internal analytics purposes.
2. How We Use Your Information
F108 uses the information collected solely for legitimate purposes related to platform operations. The primary purposes include:
- Account management: Enables you to log in, manage your balance, make deposits and withdrawals in MYR, and access all platform features.
- Identity verification: Verifying that every user is a legitimate individual aged 18 or above before permitting any financial transactions.
- Platform security: Detecting and preventing fraud, unauthorised access, account misuse, and suspicious activity.
- Service improvement: Analysing usage patterns to improve platform quality, resolve technical issues, and develop better features for Malaysian users.
- Account-related communications: Sending important account notifications, policy updates, and transaction details via email or in-platform messages.
F108 does not use your information for third-party marketing without your prior consent.
3. Cookies & Tracking Technologies
The f108 platform uses cookies — small text files stored on your device — to enhance your experience and ensure certain features work correctly. The cookies we use fall into several categories:
- Session cookies: Required to maintain your login status during an active session. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saves your preferences such as language and display settings so you don't have to reconfigure them each time.
- Analytics cookies: Used to understand how users interact with the platform for internal improvement purposes. Data collected is aggregated and is not used to directly identify individuals.
You can manage or delete cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of some parts of the f108 platform.
4. Data Storage, Security & Third-Party Sharing
Data Storage & Security
All f108 user data is stored on secured servers with strict access controls. Data transmitted between your device and our servers is protected with SSL encryption to prevent unauthorised interception. We also enforce strong password policies and identity verification procedures for all access to internal systems.
Your information will be retained for as long as your account is active or as needed for legitimate operational purposes. Upon account closure, we will delete or anonymise your personal information within a reasonable timeframe, unless longer retention is required by applicable law.
Third-Party Sharing
F108 does not sell, rent, or share users' personal information with third parties for marketing purposes. However, we may share necessary information with:
- Payment service providers that process your MYR transactions — solely for the purposes of payment verification and processing;
- Relevant authorities when required by Malaysian law or a valid court order;
- Technical and infrastructure service providers who help us operate the platform, bound by strict confidentiality agreements.
5. User Rights, Policy Changes & How to Contact Us
Your Rights as a User
As an f108 user, you have the following rights regarding your personal information:
- Right of Access: You can request a copy of the personal information we hold on your account by contacting our support team.
- Right to Rectification: If your personal information is inaccurate or out of date, you can update it through your account settings or by contacting us directly.
- Right to Erasure: You may request the deletion of your account and personal information, subject to applicable legal retention requirements. Requests must be submitted via email to the f108 support team.
Changes to This Policy
F108 reserves the right to update this Privacy Policy at any time in response to changes in our services, legal requirements, or data protection practices. Any changes will be published on this page with a revised update date. Continued use of the platform following such changes constitutes your acceptance of the updated policy.
Contact Support Team
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us by email at [email protected]. We will endeavour to respond to all enquiries within a reasonable timeframe. For common questions, you may also refer to the FAQ section.
Still Have Questions About Your Privacy?
The f108 team is here to help you understand how we protect your personal information. Reach us at [email protected] or check the FAQ section for further guidance.